Do you have any questions ?

Here are some of the top frequently asked questions we get as HR software specialists. If your question isn't below don't worry, just ask us, we have all the answers for you.

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Our frequently asked questions


Why should I be using HR technology?

Start by thinking about what you want to achieve and consider what challenges technology can solve for your business and how. HR software automates processes, introduces an employee self-service function, minimises admin and provides key insights into employee data, enabling you to focus on what really matters to you, the people.

Here are 6 tell-tale signs you need to invest in HR software.

What features are included within Natural HR?

Our comprehensive suite includes a core HR database, self-service, recruitment, performance management, time and attendance, expenses, payroll, reporting and analytics. Natural HR also comes with customisable workflows to help you automate and streamline processes, such as onboarding and offboarding.

You can download our functionality guide here

What is your approach to implementation?

Natural HR has an in-house implementation and support team based in the UK. You have a dedicated implementation manager to support you with project scoping & kick off through to data migration, system setup and training. Typically, the implementation of Natural HR takes as little as four weeks but this is dependent on a number of factors such as the availability of your key people, accessibility of your data, key integrations and so on.

The six stages of implementation:

  • Project scoping, set-up and kick-off
  • Data collection and upload
  • System setup
  • Training
  • QA system check
  • Pilot roll-out
What is the benefit of an integrated HR and Payroll solution?

A truly single solution for HR and payroll software means all data is held in one database, providing a time-saving approach to build up your employee’s final gross pay. Information added by an employee is immediately available to both HR and payroll departments, which operate as one, with no integration required.

How do I get buy-in from my senior team?

We recommend building a complete business case to present to your leadership team to demonstrate the ROI and wider benefit to the business. We’ve covered this topic and highlighted some key areas to consider in this article.

We also have a comprehensive guide to gain buy-in from leadership to invest in HR.

  • How to build a credible business case
  • Choose between cloud and on-premise
  • How to persuade key stakeholders
What’s HR analytics?

HR is about more than just generating reports; HR analytics allows you to link to your business objectives and deliver true business value in a way you will never have been able to before. You can analyse people problems using data to answer critical questions about your business.

Discover more on this topic here.

Can Natural HR integrate with other solutions?

Yes, we have a number of integrations already set up to enhance your HR operations, but we’re always open to integrating with a provider who you already know and love. Simply get in touch with us to discuss your requirements.

Who else uses Natural HR?

Natural HR works with mid-size businesses across the globe in staffing, real estate, management consulting, health care, financial services and many more. A selection of these are featured in our case studies, but we’d be happy to discuss any specific questions you have.

What support do you offer?

We offer telephone, email and ticket-based support. Email and ticket support are available Monday to Sunday (including public holidays) from 7am to 11pm, while telephone support is available Monday to Friday 9:00am to 5:30pm.

All our support staff are UK-based and are direct employees of Natural HR – we do not outsource any of our services.

In addition, we also have an extensive online knowledgebase, including videos and training materials combined with in-application support and embedded help.

What training do you provide?

We train super-users (typically your HR team), managers and employees. Training is delivered remotely as standard. However, we can also do this on-site if required.

Through our remote sessions, you’ll be able to digest the information and have a chance to put some of what you have learned to the test before the next session.

Natural HR overview

This video gives you a brief overview of the functionality.

Our happy customers

Natural HR has helped hundreds of companies to better manage their people and these are just a few success stories.


Helen Scares, Human Resources Manager

Solid Solutions
200 - 300 employees

“We work with world-leading software. That’s what we sell to our customers. Not having an HR system that was fit for purpose, if not best in class, just didn’t fit with our culture.”


Kelly Marie Ody, Operations

Lomond Capital
300 - 500 employees

“Natural HR is the only HR software we use. We are extremely pleased with its functionality and the easy flow of data. I can’t imagine life without it!”


Nicola McGirr, Senior HR Business Partner

Cairn Housing
200 - 300 employees

“We have saved money switching to Natural HR and their system is more flexible and adaptable to our requirements. They’ve spent time with us developing our workflows and tailoring their solution to our needs.”

Will you be our next happy client using Natural HR?

Contact us today to discover more about how we can help your team.

Free demo